Heart and Ice Power Play - Apologies

We all make mistakes, and a genuine apology is important to show the person you’ve hurt that you realize you have made a mistake.  I love this simple idea from Randy Pausch’s book, The Last Lecture, and I also love what comes after:

“Most people will be appreciative of your efforts but after you make an effort, whether they accept or whether they have also hurt you and don’t reciprocate, it is not something you can control.”


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